Before the assessment
- Choose the entrance and destinations you want to reach.
- Record your wheelchair or scooter model, size and accessories.
- Photograph the approach, steps, upper landing and doorway if you can do so safely.
- Describe how you normally travel and whether another person assists.
During the visit
- Walk through the complete route with the assessor.
- Check platform size, entry direction and maneuvering space.
- Discuss controls, gate operation and the model-specific power-outage plan.
- Confirm which local authority handles the proposed work.
Before you order
- Get an itemized written scope with exclusions.
- Identify who completes support, electrical and entrance work.
- Confirm payment stages, cancellation terms and realistic timing in writing.
- Request exact warranty, service and callout terms.
At handover
- Receive the operating instructions and applicable inspection documentation.
- Ask for a demonstration of ordinary operation and the specified fault procedures.
- Save the model, serial number and named service contact.
- Keep the approach and landing usable according to the installer’s guidance.
This checklist supports a conversation; it is not an installation specification.